GENERAL CONDITIONS OF SALE
1. Preliminary provisions
1.1 These General Conditions of Sale govern the sale of Products (as defined below) on the website www.pitstopcamper.com (hereinafter the "Site") by Camper World di Leonardo Niccoli based in Via di Scandicci 310 / A - 50143- Florence (FI). and VAT number 02332760970 (hereinafter "PitStopCamper").
1.2 Before making an online purchase through the Site, we invite you to read these General Conditions of Sale in full and to read the Information on the processing of personal data
2. Who can buy - Buyers
2.1 The Products are offered for sale exclusively to final consumers, meaning natural persons who act for purposes not related to any commercial, entrepreneurial or professional activity carried out (hereinafter the "Buyer" or "Buyers"). It is also necessary that the Buyer is of age, resident or domiciled in Italy.
3. Information, presentation and price of the products.
3.1 The products available on the Site are products and accessories for the camper, gas cylinders, other. All information on the essential characteristics of the Products is provided next to the image of each Product. In any case, in good time, before the conclusion of the purchase contract, the Buyer will receive the information required by art. 52 of Legislative Decree 6 September 2005 n. 206; moreover, before forwarding the Purchase Order (as defined below), the Buyer will receive the information required by art. 12 of Legislative Decree 9 April 2003 n. 70.
3.2 The images of the Products offered for sale on the Site may not be displayed correctly by the Buyer and may therefore not exactly correspond to those uploaded on the Site, due to the effects created by the Internet browser or the monitor used by the Buyer.
3.3 The prices of the Products are in Euros. Prices do not include shipping costs, which will be charged to the Buyer for each Purchase Order (as defined below) for an amount up to 100 Euro. Shipments relating to Purchase Orders for amounts equal to or greater than 100 Euro (including VAT) will be free, except in cases of products defined as BULKY and clearly specified. In the case of free shipments for amounts over € 100, it should be noted that the transport is offered with the basic formula LEGAL INSURANCE, ie a guarantee offered by the carrier according to the CC art. 1693 for total or partial loss or damage of the goods, with a refund of 1 euro for each kilo shipped (national) up to a maximum of 80 euro. It is the customer's right, when ordering, to choose the INSURED shipping formula with expenses to be paid.
Are excluded from the flat rate transport cost, or free for amounts exceeding € 100.00, purchases made with a delivery request for DISADVANTED ZONES (see on the website www.sda.it). For disadvantaged areas, the customer must request a cost estimate in advance.
All national locations are included in the flat rate transport cost, except Livigno, Trepalle and Campione d'Italia. For these locations and for all international shipments, including San Marino and Vatican City, the customer must request a cost estimate in advance.
4. How to buy
4.1 To conclude the purchase contract for one or more Products on the Site, the Purchaser must access the Site and after selecting the Product or Products he intends to purchase, he must complete and transmit a purchase order for the Products electronically to PitStopCamper. selected, indicating the Product (s) for which the purchase is requested, the payment method chosen from those available and the personal data necessary to process the order (hereinafter the "Purchase Order"). For further information regarding the preparation of a Purchase Order, please access the contact section.
4.2 The Purchase Order consists of a web page in which the Buyer must indicate some of his personal data (name, surname, billing and shipping addresses, payment data). Please note that the billing information must coincide with those of the credit card used for payment.
Before sending the purchase request for the Products, by sending and confirming the Purchase Order electronically, the Purchaser will be required to carefully read the information contained therein, in order to (a) correct any errors or omissions, ( b) print or store a copy of the Purchase Order, (c) add, modify or delete items in the shopping cart. After this verification, the Buyer can confirm the Purchase Order by clicking on the "Confirm Order" button: until this button is typed and the Purchase Order is confirmed, the Buyer will be free not to complete the order. Purchase or modify it, for example by deleting some Products from the cart. In order to conclude the purchase of the Products it will also be necessary (i) to read and accept these General Conditions of Sale and (ii) to read the information relating to the processing of personal data.
4.3 The Purchase Order will be transmitted to the PitStopCamper database for the period of time necessary to process the Purchase Order, to verify the payment, to deliver the Product, as well as to process it in general, in accordance with the law.
4.4 The purchase contract for the Product is concluded when PitStopCamper receives and accepts, electronically, the Purchase Order, after verifying the correctness of the data entered. PitStopCamper may not process Purchase Orders (a) that are incomplete, incorrect or incorrect and / or (b) in the event of even temporary unavailability of the Products. In these cases, PitStopCamper will promptly inform the Buyer (and in any case within 15 (thirty) days from the day following that in which PitStopCamper will have received the Purchase Order), by e-mail to the address indicated by the 'Buyer in the Purchase Order (unless the address in question is incorrect), that the contract is not concluded, specifying the reasons. In the event that the Purchaser has already paid the price of the Product and the shipping costs, he will be refunded the corresponding amount (in the manner specified in the following Article 5).
4.5 In the event that PitStopCamper intends to conclude the contract, it will send the buyer, by e-mail, a Purchase Order Confirmation, containing a summary of the information already contained in the Purchase Order and the General Conditions of Sale, including the information required by art. 53 of Legislative Decree 6 September 2005 n. 206 and by art. 13 of Legislative Decree 9 April 2003 n. 70.
5.1 At the time of sending the Purchase Order, the Buyer will be asked to choose one of the following methods of payment for the Products:
a) Visa, Visa Electron and Mastercard credit and prepaid cards, b) for payments made by credit card (Visa, Visa Electron and Mastercard circuits), the Buyer's financial information (for example, the card number or relative expiry date) will be sent, via encrypted protocol, to the PayPal credit institution without third parties having access to them. Furthermore, this information will be used by PitStopCamper only and exclusively to complete the procedures relating to the purchase by the Buyer and to issue the relative refunds in the event of any returns of the Products, following the exercise of the right of withdrawal by the 'Buyer, or if it is necessary to prevent or report to the police the commission of fraud or crimes relating to the Site. The price for the purchase of the Products and the shipping costs, as indicated in the Purchase Order, will be charged to the Buyer's bank account after PitStopCamper has processed the Purchase Order. The Purchase Order will be processed by PitStopCamper maximum within 2 (two) days of receipt.
6.1 The shipment of the Products will be made to the address indicated in the Purchase Order only after the regular registration of the payment of the Purchase Order itself and on condition that the payment of the price has been made. Except as indicated in Article 4.4 above, the Products will be shipped no later than 15 (fifteen) days from the day following that of receipt of the Purchase Order by PitStopCamper. Once PitStopCamper has delivered to the carrier, a confirmation e-mail will be sent to the Buyer indicating that it has been entrusted to the courier and the tracking number will be sent, at the customer's request. The shipping costs charged to the Buyer, where due, will be those indicated in the appropriate field within the Purchase Order to the extent indicated in Article 3.3.
6.2 The Products will be shipped by PitStopCamper to the Buyer by couriers headed by carriers that are completely autonomous and independent of PitStopCamper (GLS SDA or others). The delivery terms possibly indicated to the Buyer at the time of purchase are to be considered indicative, without prejudice to the provisions of clause 6.1 above with reference to the term of 15 (fifteen) days from receipt of the Purchase Order for shipping the product. by PitStopCamper. Except in cases of willful misconduct or gross negligence, PitStopCamper will in no way be liable for any delivery delays due to the responsibility of the carriers or to causes not attributable to it.
Upon receipt of the goods at home, the customer must check the integrity of the packages; it will be the responsibility of the same to point out and note exactly the lack of integrity of the package by the courier under penalty of forfeiture to assert his rights in this regard. DO NOT APPEAR ON THE COURIER'S DOCUMENT GENERIC CLAUSES OF RESERVE OF VERIFICATION THAT HAVE NO VALUE BUT SPECIFY THE TYPE OF ANOMALY FOUND. This written indication, affixed to the courier's document, is the only way to claim against him both in the case of shipping with legal insurance and in the case of insured shipping. In any case, the shipment constitutes delivery of the goods that from that moment are out of the Seller's availability.
In case of non-delivery by the carrier due to the absence of the recipient, or other causes dependent on the recipient himself, the product returns to our. warehouse and will remain available to the customer until his request. Upon customer's instructions we will resend the product to the destination address after payment of the return and forwarding costs.
7. Product Warranty
7.1 The Products available on the Site are guaranteed, in accordance with the law, for lack of conformity manifested within 2 (two) years from delivery.
7.2 To exercise the right relating to the guarantee of the Products purchased, the Purchaser must fill in the information request form specifying the nature of the request and will be contacted shortly by PitStopCamper who will send the form to exercise the right to Guarantee.
7.3 The warranty does not apply if the Product has been damaged, even accidentally, due to the negligence of persons other than PitStopCamper and tampering not authorized by PitStopCamper by the Buyer or third parties.
7.4 It is understood that the Purchaser will not be charged any expenses for exercising the right to the legal guarantee relating to the Products purchased.
8. Right of withdrawal
Purchases made on the WWW.PITSTOPCAMPER.COM site are governed by the Italian law on mail order sales. Pursuant to art. 64 et seq. Legislative Decree 206/2005, the consumer customer, i.e. a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out, has the right to withdraw from the purchase contract for any reason, without having to explain the reasons and without any penalty. .
To obtain the application of the right of withdrawal and the reimbursement of the expenses incurred, the following conditions must be respected.
a) The intention to exercise the right of withdrawal must be communicated to the Seller within a maximum period of 14 (fourteen) working days from the date of receipt of the goods;
b) the right of withdrawal must be expressed and exercised by sending a registered letter with acknowledgment of receipt to:
CAMPER WORLD BY LEONARDO NICCOLI
Via di Scandicci 310 / A
together with a copy of the invoice or purchase receipt. The sending of the registered letter can be anticipated by e-mail in order to anticipate the evaluation of the practice. The address above is also the return address of the asset.
The Buyer is advised to wait for the RMA (RETURN AUTHORIZATION) from the Seller before shipping. The Seller will issue the RMA once the operating times of the withdrawal conditions referred to in point a) have been verified.
- the right of withdrawal applies to the product in its entirety and not to parts or components of it;
- in the case of prize operations or combined promotional sales, in which the purchase of an asset is associated with another asset that is sold at a ridiculously low price (or given away), the right of withdrawal will be legitimately exercised with the return of both the goods object of the purchase (given the constraint of the accessibility of the goods in promotion compared to the first);
- the Buyer will be required to pay only the direct costs of returning the products and will be responsible in case of loss or damage to the products;
- the Seller will refund the entire amount paid by the Customer and for which he has exercised the right of withdrawal, provided that the goods arrive in their original packaging, complete with all the integral elements of the goods (tags, labels, information notes , etc.), is intact and not damaged during transport, not even minimally used;
- in case of discrepancy with respect to the above, the Seller will assess any damage repair costs, communicating the refundable amount to the Customer;
- in the event that the Buyer has sent the goods to the Seller but the right of withdrawal is then forfeited, the Seller will make the purchased good and already in his possession available to the Buyer, making it available for collection by and borne by the Buyer in the manner that the latter wishes to communicate.
9. Reimbursement of the sums paid
9.1 Whatever the payment method used by the Buyer, the refund procedure is activated by PitStopCamper in the shortest possible time and in any case within 30 (thirty) days from the date on which PitStopCamper became aware of the exercise of the right of withdrawal, verification of the correct execution of the procedure and acceptance of the returned Products.
9.2 If there is no correspondence between the Purchaser of the Products indicated in the Purchase Order and the person who made the payment of the sums due for their purchase, in case of exercise of the right of withdrawal, PitStopCamper will reimburse the sums paid exclusively to the person who made the payment: in this case, PitStopCamper will still be released.
Any complaints may in any case be sent to PitStopCamper at the following address: Camper World di Leonardo Niccoli, Via di Scandicci 310 / A 50143 Firenze, to the attention of E-commerce or via e-mail to firstname.lastname@example.org by entering in the subject of the "complaint" communication.
11. Causes of force majeure
Except in cases of willful misconduct or gross negligence, PitStopCamper will not be liable, will be relieved of any contractual obligation to do or deliver and will not be required to pay any compensation or indemnity in case of non-fulfillment of its obligations due to causes not attributable to PitStopCamper or to events of force majeure, such as, by way of example, riots, riots, social unrest, telephone or IT breakdowns or serious damage to the security and operation of the internet, strikes and impossibility of supply (even temporary) of Products and of materials.
12. Protection of personal data
For information on the processing of the Buyer's personal data, please read carefully the information on the processing of personal data published on this Site.
13. Dispute Resolution
13.1 Italian law applies to these general conditions of contract, including the provisions of Legislative Decree 6 September 2005 n. 206, and, in particular, the legislation dictated in the matter of distance contracts (articles from 50 to 68), as well as the provisions of Legislative Decree 9 April 2003 n. 70 on electronic commerce.
13.2 The Purchaser is in any case free to appeal to the competent court at his residence or domicile.
14. Customer Service
For any information relating to the purchase of products through the Site or the guarantee, withdrawal or otherwise, the Buyer may contact the PitStopCamper Customer Service:
- by phone at (+39) 055 250589
- by e-mail at email@example.com